Last updated: 1st June 2026
At Mr Duct Cleaning, we respect your privacy and are committed to protecting the personal information entrusted to us by our customers, website visitors and business partners.
This Privacy Policy explains how we collect, use, disclose, store and protect personal information when you interact with our website, request a quote, book a service or communicate with our team.
Our Commitment to Privacy
Mr Duct Cleaning is committed to handling personal information responsibly and transparently.
Our privacy practices are guided by the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). These principles regulate how Australian businesses collect, use, disclose, store and manage personal information.
Further information about the Australian Privacy Principles and privacy rights is available from the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
Information We Collect
Depending on how you interact with our business, we may collect information including:
- Full name
- Email address
- Phone number
- Property address
- Suburb and postcode
- Service enquiry details
- Booking information
- Information about your heating, cooling or ventilation system
- Photos or documents submitted for quoting purposes
- Payment and invoicing information
- Customer feedback, reviews and survey responses
- Records of communications with our team
We may also collect technical information when you visit our website, including:
- IP address
- Browser type
- Device information
- Website pages visited
- Referring website information
- General location information
- Website interaction and usage data
How We Collect Information
Information may be collected when you:
- Complete a contact form
- Request an online quote
- Call our office
- Send an email enquiry
- Book a service
- Subscribe to marketing communications
- Submit feedback or reviews
- Interact with our website or advertising campaigns
Where possible, personal information is collected directly from you.
Why We Collect Information
We collect personal information to operate our business effectively and provide professional services.
Your information may be used to:
- Respond to enquiries
- Prepare quotations
- Schedule appointments
- Deliver services
- Process payments
- Provide customer support
- Manage warranties and service records
- Improve our website and customer experience
- Send service reminders and appointment updates
- Meet legal, accounting and regulatory obligations
Marketing Communications
From time to time, we may send information about our services, promotions, maintenance reminders or special offers.
You may opt out of receiving marketing communications at any time by following the unsubscribe instructions contained within the communication or by contacting us directly.
Cookies and Website Tracking
Our website uses cookies and similar technologies to improve functionality, analyse website performance and enhance user experience.
Cookies may be used to:
- Remember website preferences
- Measure website traffic
- Monitor website performance
- Improve advertising effectiveness
- Understand visitor behaviour
You may disable cookies through your browser settings, although some website features may not function correctly.
Analytics and Advertising Platforms
We may use third-party services including:
- Google Analytics
- Google Ads
- Google Tag Manager
- Google Search Console
- Meta Pixel (Facebook and Instagram)
- Call tracking software
- Customer relationship management platforms
These services may collect information about how visitors interact with our website and advertising campaigns.
Disclosure of Personal Information
We do not sell personal information.
Information may be disclosed where reasonably necessary to:
- Employees and technicians
- Scheduling and booking providers
- Payment processors
- Accounting and bookkeeping providers
- Website hosting companies
- Information technology providers
- Marketing and advertising partners
- Professional advisers including accountants, lawyers and insurers
- Government agencies or regulators where required by law
We only share information required to perform the relevant business function.
Overseas Disclosure
Some third-party software providers we use may store or process information on servers located outside Australia.
Where this occurs, we take reasonable steps to work with reputable providers that maintain appropriate privacy and security standards.
Data Security
Protecting customer information is important to us.
We maintain administrative, technical and physical safeguards designed to protect personal information from:
- Unauthorised access
- Misuse
- Interference
- Loss
- Modification
- Disclosure
While we take reasonable precautions, no method of transmitting information over the internet can be guaranteed to be completely secure.
Service Records and Property Information
To provide accurate quotations and services, we may retain information regarding previous services, property layouts, duct systems, HVAC equipment, photographs and service history.
This information assists us in delivering efficient customer support and maintaining accurate service records.
Customer Reviews and Testimonials
Customers may voluntarily provide reviews, testimonials or feedback regarding our services.
With permission or where publicly submitted, reviews may be displayed on our website, social media channels or marketing materials.
We will not knowingly publish sensitive personal information without consent.
Accessing or Updating Your Information
You may request access to personal information we hold about you.
If any information is inaccurate, incomplete or out of date, you may request that it be corrected.
We may require reasonable verification of identity before processing access or correction requests.
Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices, content or security of external websites and encourage visitors to review their privacy policies independently.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legislation, technology, business operations or industry practices.
Any updates will be published on this page and become effective upon publication.
Contact Us
If you have questions regarding this Privacy Policy, wish to access or update your personal information, or have concerns regarding our privacy practices, please contact us:
Mr Duct Cleaning
Website: https://www.mrductcleaning.com.au
Email: tellus@mrductcleaning.com.au
Phone: 1300-673-828
We will make reasonable efforts to respond to privacy-related enquiries promptly and professionally.
